Head Customer Experience

About this role

Responsibilties: Design the customer service operating system Establish service level agreements (SLA) Build the escalation matrix CRM & customer service technology Build customer issue categories Build the product knowledge system. Recruit, train & manage the team. Quality assurance Voice of customer Work with CRM & retention Cross-department root cause management Requirements: 2 years + exceptional temperament and competence over 7 years + terrible attitude. Preference for candidates who have handled high-volume consumer customers. Relevant customer service, customer experience,

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