Customer Service Officer

About this role

Responsibilities: Respond promptly to customer inquiries via email, chat, social media, and phone. Provide accurate information on product availability, sizing, details, and styling recommendations. Maintain accurate records of all operational activities Assist with order tracking and returns and ensure all issues are resolved smoothly and professionally. Maintain up-to-date knowledge of all product lines, including seasonal drops and bestsellers. Collaborate with logistics and fulfilment teams to ensure timely and accurate deliveries. Document customer feedback and issues to help improve serv

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