Community Contact Center (CCC) Operator

ICRC - International Committee of the Red Cross · Nigeria

Full-timeOn-site2d ago

AI Career Fit Estimate

62–80%

Moderate Match Likely

Estimated from role requirements

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About this role

The Community Contact Center Operator handles incoming calls from people across Nigeria seeking humanitarian assistance or information about ICRC programs, records these interactions in a database, and follows up on referrals to ensure timely resolution. This role suits someone with strong communication skills, patience in handling complaints and concerns, and the ability to work independently under minimal supervision while maintaining detailed documentation. The position requires a bachelor's degree or equivalent qualification and two years of relevant experience in customer service or a similar field.

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