Product Manager — Services
TTEC Digital · Toronto, ON, Canada
About this role
This position involves managing the platform infrastructure and AI services that power agent and supervisor interfaces at a customer experience software company, working alongside another PM who handles the user-facing applications. The ideal candidate has product management experience shipping enterprise software and can navigate the complexity of building foundational services that multiple teams depend on. The standout requirement is that this role offers measurable impact at scale—products ship into thousands of live deployments across major brands, directly influencing company trajectory as the organization pivots toward AI-driven customer experience tools.
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