Team Lead, Call Centre

About this role

The Team Lead will oversee daily call centre operations for a healthcare insurance company in Lagos, managing staff performance and ensuring customers receive timely and accurate support across inquiries, complaints, and service requests. The ideal candidate holds a bachelor's degree or equivalent, has three to five years of relevant experience, and can work in a hybrid arrangement while coordinating between the call centre and multiple internal departments. A standout requirement is the ability to manage complex and sensitive escalations while maintaining communication standards across diverse stakeholders including members, providers, and corporate clients.

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