Director of Customer Success

About this role

Director of Customer Success We are seeking an experienced and hands-on Director of Customer Success to lead and elevate our customer service and post-sales account management operations. This role is responsible for driving exceptional customer experiences, strengthening retention, and ensuring operational excellence across billing, contracts, and service delivery. This position balances strategic leadership with hands-on execution and close cross-functional collaboration. Key Responsibilities • Lead, coach, and develop a high-performing Customer Success team, including onboarding, training,

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