Customer Service Officer

Mountain Investment & Securities Ltd · Lagos, Marina, Nigeria

FULL_TIMEOn-site1w ago

AI Career Fit Estimate

62–80%

Moderate Match Likely

Estimated from role requirements

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About this role

The Customer Service Officer serves as the primary contact for investment clients at Mountain Investment & Securities Ltd, handling account inquiries, processing documentation, resolving complaints, and educating clients on trading platforms while ensuring compliance with Nigerian financial regulations. This position suits candidates with 2-3 years of customer service experience in financial services or stockbroking, strong communication skills, and proficiency in CRM tools and Microsoft Office. A standout requirement is knowledge of NGX, SEC, and CSCS operations, along with the responsibility to manage social media interactions and respond to client feedback across digital platforms.

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