Customer Service Representative
erpSoftapp · Nigeria
About this role
This full-time position in Lagos involves serving as a liaison between customers and internal teams while managing customer experience objectives, tracking performance metrics, and implementing improvements based on client feedback for an enterprise software implementation company. The ideal candidate holds a bachelor's degree in engineering or social sciences with 1-2 years of experience managing business analyst teams and delivering client projects, with strong English communication skills. A standout requirement is demonstrated understanding of the software development lifecycle process and experience working in Agile environments.
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