Customer Relationship Management (CRM) Officer

About this role

This position involves managing customer interactions for a financial cooperative in Nigeria, including responding to inquiries, resolving complaints, and maintaining client records across multiple communication channels. The ideal candidate has two to three years of customer service experience, strong communication skills, attention to detail, and the ability to work calmly under pressure. A standout requirement is familiarity with CRM tools or customer support systems, which distinguishes this role from general customer service positions.

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