Customer Service Officer

About this role

Responsibilities: Customer Relations: Welcome and attend to customers professionally, both in person and through phone calls, WhatsApp, email, and social media. Answer customer inquiries about laundry services, prices, and turnaround times. Build and maintain strong relationships with customers. Order Processing: Receive and record customers’ laundry orders accurately. Prepare invoices and receipts. Ensure garments are properly tagged and documented to avoid losses. Pickup and Delivery Coordination: Schedule and coordinate pickup and delivery services. Follow up with drivers and operations sta

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