Customer Service Manager

Aureole Consulting Limited · Nigeria

Full-timeOn-site1w ago

AI Career Fit Estimate

58–76%

Moderate Match Likely

Estimated from role requirements

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About this role

The Customer Service Manager oversees daily operations of the customer service department at an HR consulting firm, managing staff, processing customer orders and inquiries, and ensuring service quality meets established targets and business objectives. Candidates should have a bachelor's degree and at least 5 years of customer service experience, with a minimum 3 years in a senior customer service or supervisory role in B2B or B2C settings. This is a full-time position based in Lagos requiring proven ability to lead teams and implement operational improvements across customer-facing processes.

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