Senior CX AI Specialist

About this role

The Role As our Senior CX AI Specialist, you will balance automation efficiency with a premium user experience within our AI & CX Platforms Team. Your mission is to build intelligent conversational systems that provide outstanding customer experiences through immediate resolutions and context-rich, seamless handovers to human agents when needed. Key Responsibilities Develop the best-in-class AI BOT that maximizes automated resolution rates while driving superior customer satisfaction metrics. Deploy production-ready LLMs and smart routing rules that understand user intent deeply. Empower s

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