Customer Service Representative

YellowDoor Hotels · Nigeria

Full-timeOn-site4d ago

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About this role

YellowDoor Hotels in Abuja, Nigeria is hiring a full-time Customer Service Representative to serve as the first point of contact for guests by phone, messaging, and in person, handling their requests and routing them to the appropriate department. The ideal candidate has 2 to 4 years of customer service experience, communicates clearly and warmly, and is comfortable working rotating shifts that include weekends and holidays. A standout requirement is guest complaint handling and service recovery, including escalation and follow-up on unresolved issues.

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