Senior Support Engineer - Toronto

OpenAI · Remote, Canada

Full-timeRemoteToday

Not open to applicants in Nigeria. This employer hires from: Canada only. Apply only if you are based there.

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About this role

The Senior Support Engineer role at OpenAI in Toronto is remote for now, with an expected move to in-office work, and focuses on resolving the most technically difficult issues raised by strategic enterprise and developer customers building on the OpenAI API. The position also involves designing operational processes to monitor top accounts and a 24x7 response team, working with Infrastructure and Engineering teams, and serving as the final technical escalation point before core engineering. The ideal candidate is a senior troubleshooter who handles low-volume, high-complexity cases and is comfortable advising sophisticated customers, with a standout requirement being the ability to act as the last line of technical defense before issues reach core Engineering.

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