Service Learning Designer

About this role

The Service Learning Designer role involves translating Air Canada's service identity and cultural practices into training programs and operational tools across multiple employee groups including flight staff, contact center workers, and airport personnel. The ideal candidate has experience in organizational change and instructional design, with demonstrated ability to work cross-functionally with training teams and operations staff to embed new practices into existing workflows. A key requirement is the ability to design scalable toolkits and job aids that ensure consistent adoption of service rituals across different business units and locations.

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