Service Learning Designer

Air Canada · Toronto, ON (+1 other), Canada

Full-timeOn-site2d ago

AI Career Fit Estimate

62–80%

Moderate Match Likely

Estimated from role requirements

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About this role

This role designs and implements training programs and tools that teach Air Canada employees service standards and cultural practices across customer-facing departments like airports, call centers, and flights. The ideal candidate can translate service concepts into practical learning materials, collaborate with operational teams, and facilitate workshops that build employee engagement and consistency. The position requires the ability to develop scalable toolkits and playbooks that sustain behavioral change across multiple business units.

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