Support Engineering Manager - NAMER

Ashby · Remote, Canada, USA

Full-timeRemote3d ago

Not open to applicants in Nigeria. This employer hires from: Canada, United States only. Apply only if you are based there.

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About this role

Ashby is hiring a remote Support Engineering Manager for the Americas to lead a small technical team that investigates complex customer and product issues, decides whether they need configuration, data fixes, or engineering changes, and bridges Support, Product, and Engineering. The ideal candidate is a hands-on leader who can mentor Support Engineers through ambiguous problems, stay close to technical investigations, and help define shared standards for escalation and triage as the function grows. A standout requirement is the ability to work directly with logs, databases, APIs, integrations, and code-level context while also building processes that let the team move quickly without sacrificing quality.

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