Manager of Strategic Customer Success

Ashby · Remote, Canada, USA

Full-timeRemote3d ago

Not open to applicants in Nigeria. This employer hires from: Canada, United States only. Apply only if you are based there.

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About this role

This Remote (Canada/USA) role leads a team of Customer Success Managers who serve as the main post-onboarding contacts for Ashby's largest enterprise customers, while shaping how the company delivers value as it moves upmarket. The ideal candidate is a coach and systems builder who can grow a tenured team, balance scalable processes with bespoke customer experiences, and advocate across Product, Support, Sales, RevOps, and Contract Management. A standout requirement is the ability to spot gaps in how enterprise accounts are served and turn what works for one customer into repeatable approaches across a complex book of business.

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