Front Desk Officer

About this role

The Front Desk Officer at RetainPro Management in Lagos is a full-time, onsite administrative role handling patient or client registration, appointment scheduling, enquiries, and record-keeping, with a focus on customer care and facilities support. The position suits candidates with an OND, HND, or bachelor's degree in business administration or a related field and one to three years of experience in front desk, customer service, or administrative work, with clinic or hospital background an added advantage. A standout requirement is the ability to calmly handle complaints, work under pressure, and promptly escalate medical concerns to clinical staff while maintaining strict confidentiality and patient privacy.

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