Manager, Customer Success - Americas

NetBox Labs · Remote, LATAM, Canada, USA

Full-timeRemoteToday

Not open to applicants in Nigeria. This employer hires from: Latin America, Canada, United States only. Apply only if you are based there.

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About this role

About the role NetBox Labs is growing fast, and our Customer Success team is growing with us. We're hiring our first Manager, Customer Success for the Americas to lead, coach, and grow our CSM team. You'll start with three CSMs covering North America and LATAM, and help drive the plan for and execution of growth. This starts as a player-coach leadership role, growing with the team to focus on people and practice. You'll set the direction for how our CSMs run their books, turn good CSMs into great ones, and build the playbooks that let the team scale. Renewals and retention are owned by our Ren

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