Client Management Assistant

About this role

Responsibilities: • Establish and maintain good relationships with existing and prospective clients. • Communicate professionally with clients through telephone calls, WhatsApp, email, and other approved communication channels. • Respond promptly and courteously to client enquiries, complaints, and requests. • Follow up with clients on pending enquiries, service requests, documentation, and other outstanding matters. • Provide clients with accurate information about the company's services and direct complex enquiries to the appropriate department. • Maintain updated client databases, communica

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