Customer Support Associate

About this role

The Customer Support Associate at Kenkeputa, based in Nigeria, handles customer and vendor enquiries across email, chat, social media, and phone, resolves account, booking, and payment issues or escalates them to the appropriate teams, and helps vendors onboard and grow their engagement on the platform. The role suits a candidate with one to three years of support or customer success experience, strong written and spoken English, and comfort with CRM and helpdesk tools such as Zendesk, Freshdesk, or HubSpot. A standout requirement is the ability to troubleshoot basic technical issues and walk users through both mobile apps and web platforms.

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