Service Recovery Officer

Kuda · Lagos, Nigeria

Full-timeOn-siteToday

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About this role

The Service Recovery Officer at Kuda's Lagos branch network serves as the in-person point of contact for walk-in customers, helping them with account opening, KYC steps, transactions, and digital product questions while resolving disputes face-to-face. The role suits a patient, customer-focused person comfortable guiding people through digital tools and regulatory paperwork, and who can work within the compliance requirements of a licensed microfinance bank. A notable requirement is familiarity with Nigeria's CBN customer due diligence and KYC rules, which shape how onboarding and identity verification must be handled on every visit.

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