Collection Quality Assurance Officer

About this role

The Collection Quality Assurance Officer at TENN Microfinance Bank in Surulere, Lagos monitors collection activities by reviewing calls and customer interactions, checking compliance with bank policies and regulations, and recommending corrective steps to improve recovery rates and customer experience. The role suits a full-time, onsite candidate with a BA, BSc, or HND and two to four years of experience, who has strong analytical, communication, and report-writing skills and can judge records objectively and handle confidential material with discretion. A notable requirement is the ability to review calls and records impartially and identify policy violations, paired with proficiency in Excel, Word, and collection management systems.

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