Customer Experience Executive

About this role

The Customer Experience Executive at PDO Incorporated in Lagos handles customer enquiries, onboarding, documentation, complaints, and after-sales support, while keeping CRM records current and tracking response times and recurring issues to recommend improvements. The role suits someone with two to five years of customer service experience, clear communication, calm handling of difficult conversations, and comfort with CRM systems and spreadsheets, with prior work supporting property buyers or subscribers counted as an advantage. A standout requirement is the expectation that the candidate personally follow every issue through to resolution and keep customers informed throughout, with pay that includes performance incentives tied to service quality and retention.

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