Customer Experience Representative

About this role

Responsibilities: Customer Enquiries Complaint Resolution, Delivery Support, Product Support, CRM Documentation, Customer Follow-Up, Voice of Customer. Requirements: 1–4+ years customer-service/customer-experience range. Strong candidates may come from healthcare/wellness companies, pharmacies, FMCG, telecommunications, fintech/banking, e-commerce, hospitality or other high-volume customer-facing businesses. A minimum of an OND in a related field. Excellent verbal and written communication, Active listening Complaint handling Conflict de-escalation Problem solving, Emotional intelligence CRM/c

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