General Manager

About this role

Responsibilities: Oversee the day-to-day operations of all DTL departments. Supervise Managers, Supervisors and Department Heads. Enforce company policies, SOPs, operating hours and service standards. Monitor staff attendance, discipline, productivity and professional conduct. Ensure excellent customer service and resolve serious customer complaints. Monitor daily sales performance and identify operational issues affecting revenue. Ensure proper coordination between Lounge, Bar, Kitchen, Salon, Car Wash, Snooker, Security and other departments. Monitor cleanliness, ambience, maintenance and ge

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