Customer Support Officer

About this role

Responsibilities: Respond promptly and professionally to customers via WhatsApp Attend to several customers at the same time while maintaining accuracy and excellent service Answer customer questions and provide accurate information Negotiate with customers and close sales where applicable Calculate prices, totals, discounts, and other figures accurately Follow up with customers and ensure enquiries are properly handled Keep track of multiple conversations, orders, and customer requests Escalate issues when necessary Maintain a high level of professionalism and confidentiality at all times Lea

Sourced via jobberman · HirePadi job board