Collection Specialist

CashXpress Nigeria Limited · Lagos, Nigeria

Full-timeOn-site2d ago

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About this role

The Collection Specialist at CashXpress Nigeria Limited in Mile 2, Lagos, contacts customers by phone, SMS, WhatsApp, and email about overdue loan payments, negotiates repayment plans and settlements within approved limits, and keeps detailed account records while escalating high-risk cases. The role suits candidates with a finance or business-related HND, completed NYSC, and some prior experience in collections, customer service, banking, or financial services, who can stay calm in difficult conversations and are motivated by recovery targets. A standout requirement is the expectation of a confident, professional telephone manner combined with a strong drive to meet targets in a fast-paced, performance-driven environment.

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