Product Support Engineer - EMEA

Ashby · Remote, Czechia, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Spain, Sweden, UK

Full-timeRemote2d ago

Not open to applicants in Nigeria. This employer hires from: Germany, Ireland, United Kingdom only. Apply only if you are based there.

Wrong label? ·

Your match score

Scored out of 100 against your CV

We only show a number once we have read your CV. Before that, any number would be a guess.

Score, strengths and gaps· upload your CV to unlock

Apply for this role ↗

About this role

The Product Support Engineer role at Ashby, based remotely across fifteen European countries, handles complex technical escalations involving integrations, APIs, permissions, data migrations, and workflows, using logs, databases, and application behavior to decide whether an issue can be resolved by Support or must go to Engineering as a product defect. The position suits someone with a strong technical background who can investigate problems end to end and write clear, well-evidenced escalations, without writing the fixes themselves. A standout requirement is the ability to build reproducible cases and validated escalation reports for Engineering, drawing on tools such as Datadog, GitHub, and the codebase.

Sourced via Jobicy · HirePadi job board

← Browse all jobs