Product Support Representative

Dropbox · Remote, Ireland

Full-timeRemoteYesterday

Not open to applicants in Nigeria. This employer hires from: Ireland only. Apply only if you are based there.

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About this role

This remote role in Ireland involves providing technical support for Dropbox Sign and DocSend through email and occasional phone contact, resolving complex issues, triaging problems to internal teams, and documenting recurring issues to inform product quality. The position suits candidates with at least two years of technical or customer-facing support experience, working knowledge of Windows and macOS troubleshooting, and strong analytical and communication skills. A notable requirement is a proven record of leading cross-functional projects from concept through delivery while improving existing processes.

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