Tier III Service Desk Engineer

About this role

This position is a senior-level service desk role at an Arizona-based managed service provider where you will handle escalated technical issues, lead client onboarding projects, and mentor junior technicians across the helpdesk team. The ideal candidate possesses strong problem-solving abilities, can manage client relationships while coordinating between technical teams and customers, and is comfortable providing direct end-user support when needed. A standout requirement is the expectation to develop comprehensive project plans for client onboarding and standardization initiatives, including task definition, resource allocation, and timeline estimation.

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