Offline Customer Support Officer (Akwa Ibom)

Moniepoint · Akwa Ibom, Nigeria

Full-timeOn-siteToday

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About this role

This role is a walk-in and WhatsApp-based customer support position in Uyo, Akwa Ibom State, where the officer handles enquiries, logs service requests, coordinates with internal teams to resolve issues, and escalates complex cases to the regional team lead. It suits someone who can work as a first point of contact, communicate clearly and professionally, follow approved scripts and procedures, and document customer feedback to help improve service. A standout requirement is the expectation to log all support requests accurately for tracking and follow-up.

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