Tier 2 Technical Support Specialist

Rockbot · Remote — Worldwide

Full-timeRemoteToday

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About this role

As the Tier 2 Technical Support Specialist at Rockbot , you'll serve as the technical backbone of Rockbot's escalation function — the person the team turns to when issues are complex, environments are nuanced, or recurring problems require durable, systemic solutions. This is a deeply hands-on technical support role for someone who enjoys solving hard problems, improving systems, and making the entire support organization stronger over time. You'll own Rockbot's most advanced support scenarios across networking, firewall configuration, hardware, player setup, connectivity, and enterprise envir

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