Customer Service Advisor - Midnights Team Fixed

Full-timeRemote4d ago

Not open to applicants in Nigeria. This employer hires from: United Kingdom only. Apply only if you are based there.

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About this role

The Customer Service Advisor role at Capital on Tap is a remote UK position on the midnights team, working Monday to Friday from 5:30pm to 2:00am, handling support for small business owners across phone, email, and live chat. The ideal candidate is a patient, professional communicator who can take full ownership of customer issues from start to finish, keep up with evolving products and policies, and spot opportunities to improve the customer experience. A standout requirement is the ability to recognise customers who may need extra support and make sure they get it, with a salary of £28.5k.

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