Manager, Product Management - NextGen Agent Experiences, Agent Servicing Platform

Capital One · Chicago, IL (+3 others), USA

Full-time / Part-timeOn-site3w ago

Not open to applicants in Nigeria. This employer hires from: United States only. Apply only if you are based there.

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About this role

About the Role We are transforming our agent servicing experience from a manual, agent-led process to an insights- and data-driven, intelligent experience to better support our agents in servicing our customers. We are building guided experiences within our agent servicing platform to proactively serve up relevant and pertinent information and insights to agents in the right moment, recommend best next actions to agents, prompt agents to educate customers on self service options, and more - all in the spirit of providing the most effective and efficient servicing experience while resolving our

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