Offline Customer Support Officer (Edo)

About this role

The Customer Support Officer at Moniepoint in Edo State handles walk-in customer visits and WhatsApp group enquiries, resolving technical and service issues, logging requests for follow-up, and coordinating with internal teams and the regional team lead when issues need escalation. The role suits a candidate who is comfortable serving as the first point of contact, communicates clearly and professionally, and can follow approved scripts while spotting customer needs and gathering feedback to improve service. A standout requirement is the expectation to build and maintain trust-based relationships with customers while ensuring every issue is logged accurately and resolved in a timely manner.

Sourced via Greenhouse · HirePadi job board