Quality Assurance & Training Officer

About this role

Responsibilities: The QA Officer should independently sample and review: Sales calls, WhatsApp conversations, CRM records, follow-up quality, order-confirmation processes and other relevant customer interactions. They should determine whether each interaction meets Bioharb's standards. Build the sales QA scorecard: Opening & Professionalism — 10%, Customer, Discovery — 15% Product Knowledge — 15%, Communication & Persuasion — 15% ,Objection Handling — 15%, Closing & Order Accuracy — 10% , Compliance & Customer Protection — 10% , Call Auditing: This person should not listen rand

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