Product Manager - CCT Customer Care Experience and Platform Insights

Air Canada · Toronto, ON (+1 other), Canada

Full-timeOn-siteToday

AI Career Fit Estimate

58–76%

Moderate Match Likely

Estimated from role requirements

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About this role

ties delivered through the Customer Care Transformation (CCT) program. The Product Manager will play a key role in connecting customer experience insights, platform performance, and operational feedback to actionable product improvements. Working closely with Product, Technology, Operations, Contact Centres, Digital, and business stakeholders, this role will help ensure that CCT capabilities continue to improve after launch and that future development is informed by clear evidence, measurable outcomes, and customer impact. This position will report to the Senior Product Manager, Customer Care

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