Product Manager - CCT Customer Care Experience and Platform Insights

Air Canada · Toronto, ON (+1 other), Canada

Full-timeOn-site3d ago

Not open to applicants in Nigeria. This employer hires from: Canada only. Apply only if you are based there.

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About this role

ties delivered through the Customer Care Transformation (CCT) program. The Product Manager will play a key role in connecting customer experience insights, platform performance, and operational feedback to actionable product improvements. Working closely with Product, Technology, Operations, Contact Centres, Digital, and business stakeholders, this role will help ensure that CCT capabilities continue to improve after launch and that future development is informed by clear evidence, measurable outcomes, and customer impact. This position will report to the Senior Product Manager, Customer Care

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